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The international success story of the aussieBum brand after originally facing harsh rejection from retailers in Australia is still a buzzing topic in business. We understand how frustrating it can be to place an order from overseas and then discover that your local Customs Agency has slapped additional charges on your package. If your order has not yet been processed, we’ll sort out the changes you requested. Our goal at aussieBum is your complete satisfaction with great products of which we can both be proud. Once you have made the payment to the relevant authority keep your payment receipt, complete our online VAT Refund form to receive the VAT and service fee refund total. I have a question about customs charges.

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aussieBum shop online – Mens Underwear, Men’s Swimwear & more

Facebook Instagram Twitter Youtube. If you’d like deektop receive your exchange faster, we recommend that you speed things up by placing your new order online and returning the unwanted item back to us for a refund. We use cookies to help our site work deskotp to understand how it is used by our customers. You can find this information in the Garment Care section of each swimwear product.


For faster results, either forward the order confirmation email you received, or let us know your contact details and the relevant invoice number.

aussieBum Men’s Underwear Classic Original: : Fashion

Moving forward to when Sean’s savings were nearly exhausted, he decided to build an e-commerce website. From 1st March any order delivered into the European Union or the United Kingdom will be entitled to a VAT and service fee refund from aussieBum if you incur a VAT charge from the relevant authority in your country.

If you can’t find the info you’re looking for, please email our friendly Customer Service Team at support aussieBum. Australian Eastern Standard Time. You can find our Terms and Conditions here Can’t find the information you need?

FAQ Help on aussieBum online store

You can change your currency preference by clicking on the Currency Selector Flag at the top of your screen.

Click here to apply for a refund. We’ll advise on how best to proceed with the return. Where is my order? Skip to main content.

Browse the sections below for full details on delivery timeframes for Australian Orders and International Orders. I received a faulty or incorrect product. Unfortunately, we cannot pay any additional tax Duties charges if your order is above the tax Duties threshold. As a goodwill gesture, we’re happy to cover the cost of shipping a replacement item to you on your first exchange. I want to be an aussieBum model. This racks up a big fee which is your responsibility to pay.


It’s an innovative and exclusive design that we cooked up from your feedback and suggestions.

FAQ Help on aussieBum online store

The growing range now also includes lifestyle apparel manufactured overseas in quality-controlled facilities in Vietnam and Bangladesh.

All orders are processed and shipped during the weekdays. What is the aussieBum WonderJock? Failure to cover these charges will result in your shipment being returned to us. If you sent your return asusiebum outside Australia, the parcel may have to go through customs which could potentially cause delays. Please note that during peak trading uassiebum there may be short delays experienced due to extremely high volumes of orders.

This measurement determines your chest size. Please use standard mail services when returning the item. When dedktop discovered to his frustration that he was no longer able to buy the classic Nylon swimwear he always wore to the beach, Sean decided to take matters into his own hands and invest all his life savings into starting up his own business.

All prices are calculated and charged in deaktop following native currencies. How do I change my order after I’ve placed it? Who pays the postage for an exchange?